Jomo Kenyatta International Airport (JKIA) has been named as the Most Improved Airport in Africa in 2017 by a global aviation body.
Airports Council International’s (ACI) survey, the most comprehensive benchmark for customer satisfaction in the industry, measures passenger’s experience (including airport access, check in, security screening, restrooms, stores and restaurants) at more than 300 airports worldwide.
“Today’s recognition shows that the measures we have put in place to improve services are beginning to bear fruits. The benefits of all agencies working as a team are clear to see. We still have a lot to do but I believe that we on the right track,” said Jonny Andersen, chairman of the Kenya Airports Authority, in a statement following JKIA’s win.
Morocco’s Casablanca airport was named as the Best Airport in Africa with Sir Seewoosagur Ramgoolam International Airport in Mauritius coming second. Durban International Airport in South Africa came in third.
The Airport Service Quality (ASQ) survey measures passengers’ views against 34 indicators including airport access, check-in, security screening, restrooms, stores, restaurants, capturing passengers’ comments of their best and worst experience at the airport. ASQ is the only worldwide programme to survey passengers at airports across the globe on their day of travel.
