Kenya Railways (KR) has reassured the public that the Madaraka Express is safe, days after the SGR train stalled in Kibwezi leading to a one-hour delay.
KR Managing Director Atanas Maina said that engineers are working to establish the cause of a mechanical hitch that forced the train to stop in Kibwezi on Wednesday, according to a report on The Standard.
The SGR train which had left Mombasa Terminus at 9am was scheduled to arrive in Nairobi at 1:42pm but instead arrived at 3:30pm.
“A technical fault alert was issued from the system which caused the crew to stop the train in line with operation safety procedures,” said Mr Maina.
“A rescue operation was undertaken and the journey continued after a 1 hour 15 minute delay with the train arriving in Nairobi at 3:3pm.”
Maina restated that the corporation is confident of ensuring proper functionality of the train and the safety of its passengers.
“We are working on continuous improvement of our services in order to improve our customers’ experience in this regard. Further analysis by the engineering team is being done to establish the cause of the malfunction.”
Since its launch in May, there have been two SGR trains – one departing Nairobi and the other Mombasa every morning – heading to opposite directions in a four and a half hour non-stop journey.
In June alone, Kenya Railways reports that 75,000 passengers used Madaraka Express with a ticket in the Economy Class going for Ksh700 while Business Class tickets go for Ksh3,000.